Returns & Exchanges

We want you to feel like you're walking on clouds; if your new shoes aren't the perfect fit, you can return them within 30 days for an exchange, store credit, or refund. Items must be in original, unworn condition with all packaging included to be eligible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Choose Your Outcome

  Select whether you would like a size exchange, a store credit with an added bonus, or a refund to your original payment method.

• 3.
  Pack and Post

  Securely pack your shoes in their original box and outer packaging, then attach the provided prepaid shipping label and drop it at any authorized post point.

• 4.
  Quality Check and Processing

  Once our warehouse receives your return, our team will inspect the items and process your exchange or refund within 5-7 business days.